Cancellation and Refund Policy – SDG Sneakers

At SDG Sneakers, customer satisfaction is our top priority. We aim to provide a flexible and transparent cancellation and refund process to ensure a smooth shopping experience.

1. Order Cancellation Policy

We understand that you may change your mind or want to modify your order. Our cancellation process depends on the order status:

Before Dispatch

  • You can cancel your order within 12 hours of placing it, provided it has not been dispatched.

  • Cancellation requests can be made via WhatsApp, call, or email.

  • Once approved, your payment (if any) will be refunded within 5 to 7 business days to the original payment method.

After Dispatch

  • Orders cannot be cancelled once they have been packed and handed over to the courier.

  • If you no longer want the item after dispatch, you can wait for delivery and initiate a return or exchange as per our Return Policy.

2. Order Modification

  • If you want to change the size, color, or style, please contact us immediately after placing the order.

  • Modifications are allowed only before shipping.

  • We will do our best to accommodate your request based on product availability.

3. Refund Eligibility

You are eligible for a refund in the following cases:

  • Cancelled orders (before dispatch)

  • Returned items in their original condition and packaging (see Return Policy for details)

  • Damaged or defective items received, if reported within 24 hours of delivery with valid photo or video proof

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Product shows signs of wear, damage, or use

  • Product returned without original box or packaging

  • Return request initiated after 7 days of delivery

  • Customized or limited-edition products (if applicable)

  • Cash on Delivery service charges (if applicable)

5. Refund Processing Time

Once your return is received and inspected:

  • You will be notified of the approval or rejection of your refund

  • If approved, the refund will be processed within 5 to 7 business days via your original mode of payment (UPI, card, or wallet)

  • For Cash on Delivery orders, refunds may be issued as:

    • Bank transfer (you will need to provide account details)

    • Store credit or voucher, which can be used for your next purchase

6. Late or Missing Refunds

If you haven’t received your refund within the stated period:

  1. Check your bank or UPI account again

  2. Contact your bank or payment provider, as processing times may vary

  3. If you still have not received your refund, contact us at:

Email: sdgsneakers@gmail.com
Phone: 8074821318

7. Contact for Cancellations and Refunds

To cancel your order or request a refund, please contact our support team:

Phone or WhatsApp: 8074821318
Email: sdgsneakers@gmail.com
Address: SDG Sneakers, ANR Complex, Opposite Max Shopping Mall, Narendra Center, Tanuku, West Godavari, Andhra Pradesh